It’s funny how things come to you at the oddest times and in the strangest situations. I’m getting used to it, but ideas and solutions can still strike me when I least expect it. I had one of those experiences recently, as I worked to find the Holy Grail of “selling social” to clients — and even colleagues — that aren’t there yet in understanding the how and the why of it.
If you pitch pixels you know what I’m talking about. You’ve got a Marketing Director, an exec out of the C-suite, maybe even someone out of biz dev that hasn’t yet seen the shining light of their first badge or felt the rush of a retweet. You can throw all the stats you’ve got like so many Ninja Stars, but they just don’t get it. One too many of these meetings and I realized I needed to pull it in and rethink my approach.
Then it hit me. It was really quite simple. I broke it down into four simple steps. Take a look. Try it out. See what you think and let me know if you don’t agree that sometimes (and this is one of those times) it’s best to go low-tech and keep on truckin’!
Step 1: Get In
Social Media should be experienced. If you want to know what’s going on, join in. Reading, researching is no substitute for total immersion. Sure there’s the obvious — and the ubiquitous — but maybe you walk in slowly at the shallow end. Just get off that chaise lounge and get in!
Step 2: Sit Down
Get comfortable too. You’re going to be here for a while. If you’re going to make this a worthwhile venture — and meeting business objectives is certainly worthwhile, to say the least — you’ll need to take the long-view on this. And you’re going to need to be present, actively present, when you’re here too.
Step 3: Hold On
The ride can get bumpy, so reach up and grab that handrail when you feel the need. Remember, this is why you’re here — to take in everything. The good. The bad. The ugly. The “hell-I-had-no-idea-they-felt-like-that.” Social Media is like a focus group on some really good stuff. And once you get your bearings, you’ll be glad you rode it out.
Step 4: Shut Up
This is sometimes the hardest part: the listening part. There’s a reason why we call these intentional communities “listening platforms.” And this is where the gold is. That tripped out focus group I mentioned earlier — they come up with some great stuff. And if we take the time to let it soak in, inform our thinking and insights, change and improve our perspective, then it’s a ride that’ll take us to some very interesting — and fruitful — places.
This post also appears on Talent Zoo’s new media blog this morning. Check it out; there’s some great content there. More great pix (like the one above) can be found at NotStock Photography.